Background
Security companies play a critical role in safeguarding people and property by offering a range of services—from bodyguards and guard dogs to parking and event security. Some even provide advanced special operations based on client needs. However, as society evolves and lifestyles diversify, these companies face growing challenges in communication and coordination, especially when operating across wide areas and varied environments.
Customer Demand
To address these operational challenges, the security company required a reliable Push-to-Talk over Cellular (PTToC) solution with the following capabilities:
Blind Area Coverage: Ensure seamless communication in areas not served by legacy systems, without requiring infrastructure rebuilds
Secure Communication: Protect sensitive voice and data transmissions with robust encryption and local deployment
Multimedia Support: Enable rich media exchange for better situational awareness during daily operations and emergencies
Visual Dispatching: Provide real-time location tracking and map-based command via a centralized dispatcher console
Solution
POCSTARS deployed a flexible and secure PTToC system tailored to the security company’s needs:
Full Network Coverage: Leveraging 3G, 4G, and Wi-Fi networks to ensure uninterrupted communication across patrol zones, including previously uncovered areas
On-Premise Deployment with AES-256 Encryption: The platform was installed locally to ensure data privacy and utilized AES-256 end-to-end encryption for secure communication
Multimedia Communications: Support for video calls, video messaging, and image sharing improved operational clarity and emergency response
Visual Dispatcher Console: Integrated with Google Maps to provide real-time location data for on-site personnel, enabling more accurate and timely dispatch decisions
Full Network Coverage: Leveraging 3G, 4G, and Wi-Fi networks to ensure uninterrupted communication across patrol zones, including previously uncovered areas
On-Premise Deployment with AES-256 Encryption: The platform was installed locally to ensure data privacy and utilized AES-256 end-to-end encryption for secure communication
Multimedia Communications: Support for video calls, video messaging, and image sharing improved operational clarity and emergency response
Visual Dispatcher Console: Integrated with Google Maps to provide real-time location data for on-site personnel, enabling more accurate and timely dispatch decisions
Benefits & Customer Value
Reduced CAPEX & OPEX
By utilizing existing 3G/4G/Wi-Fi networks, the system eliminates the need for additional infrastructure investment. Online service-based operation and maintenance further reduce costs.
Rich Multimedia Capabilities
Real-time sharing of images, video, and location data improves situational awareness and shortens response time.
Enhanced Privacy & Security
Support for on-premises deployment ensures data privacy and secure communications.
Visual Dispatching
Real-time positioning on Google Maps enables dispatchers to allocate resources more effectively and improve coordination on the ground.
